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Return and Exchange Policy

Take a look at our return policy for all information on how to make a return or an exchange.

Eligibility for Returns

You have 30 days from when your package is shipped to submit a contact form for a refund or exchange for any in-house products. Gift cards, graphic design services, custom products, and items purchased on clearance are non-refundable or exchangeable. 

Process for Returns

  1. To begin the return/refund process, click the button below to fill out a contact form.

  2. Enter your info, an email address we can reach you at, and select return & refund as the issue.

  3. If a product was damaged upon arrival, upload a picture in the allowed area.

  4. Click submit and somebody will be in touch about how to return the item and receive a refund or re-ship.​​

Refund Policy

Full refunds will be given to those who wish to return an undamaged product. Shipping will be at the buyers expense. All refunds will be issued to in the form of the original payment method.

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For the following in-house products are eligible for a refund:

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Once the item is back in our possession and passes our damage inspection, a full refund will be issued.

 

Processing Time varies depending on payment method, bank card provider, shipping location, and the time it takes for the return item to arrive.

Exchange Policy

If a product isn't the right fit, size, is damaged, or up just not up to your expectation, we do offer free exchanges. Items can be exchanged for the same or similar item. All exchanged must be un-damaged upon return. Buyer is responsible for shipping costs.

Damaged & Defected Products

Should any merchandise arrive broken or defective, a re-ship of that item or a refund will be issued. 

 

Proof pictures will be required to be uploaded in the contact form.

Shipping

The buyer is responsible for any shipping costs from a return or an exchange. If an item arrives damaged, we will ship out a new product at no cost. The buyer will be responsible for arranging their own shipping.

Custom or Personalized Items

The following is non-refundable:

Contact Information

Address

Albany, New York

Email

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